At Qustomer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, use our services, or communicate with us. This information may include:
- Name, email address, phone number, and mailing address
- Payment information and billing details
- Business information such as company name, size, and industry
- Customer data you input into the Qustomer platform (loyalty program members, transactions, reservations)
- Usage data including how you interact with our platform, features used, and preferences
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services including loyalty programs, POS operations, reservations, and customer engagement tools
- Process transactions and send related information such as confirmations and invoices
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience on our platform
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- With your consent or at your direction
- With service providers who assist us in operating our platform, processing payments, or delivering services
- To comply with legal obligations, enforce our agreements, or protect the rights and safety of Qustomer, our users, or others
- In connection with a merger, acquisition, or sale of all or a portion of our assets
- In aggregated or anonymized form that cannot reasonably be used to identify you
4. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. This includes encryption of data in transit and at rest, regular security assessments, and access controls.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain certain information by law.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access, correct, or delete your personal information
- The right to object to or restrict certain processing of your data
- The right to data portability
- The right to withdraw consent at any time
- The right to lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at privacy@qustomer.co.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@qustomer.co
- Address: Qustomer, Pokhara, Kaski, Nepal