Turn Nepal's first-time diners into lifelong regulars

The honest answer is that it depends on what your restaurant actually needs, so judge any RMS in Nepal on four things: does it issue IRD-approved bills through CBMS, does it send kitchen tickets reliably during a rush, does it take eSewa, Khalti and Fonepay, and does it tell you anything useful about your customers afterwards. Most systems in Nepal do the first two. Qustomer does all four — the loyalty and customer engagement layer is built in rather than bolted on, so the same platform that prints the bill also brings that guest back.

Yes. Qustomer is IRD-approved and integrates with the Central Billing Monitoring System, so the bills you issue are reported to the Inland Revenue Department as the Electronic Billing Procedure requires. There is no separate billing tool to reconcile against — the bill your guest receives and the invoice the IRD sees come from the same transaction.

Yes. Orders taken at the POS, at the table, or online all sync to the kitchen as order tickets the moment they're placed, so your floor staff aren't walking dockets back and forth during a rush. Reservations tie in too — the ticket fires when the table is seated, not when the booking was made.

Qustomer starts at Rs 18,000 a year, quoted in NPR and sized by how many of your team need access rather than by which features you want — every plan includes the full platform. We charge a platform fee and never take a percentage of your sales, which matters more than the headline price once your volume grows.

Yes. QR table ordering is part of the platform, so guests can browse the menu and order from their own phone, and those orders land in the same queue as anything your staff punches in. The same catalog powers your QR menu, your counter, and your online store, so a price change happens in one place.

Yes. You can run multiple locations under one account with their own menus, staff and loyalty programs, while customer data and reporting stay shared across the whole operation. A guest who earns stamps at your Lakeside branch can redeem them at your Kathmandu one.

Yes — alongside cash and card. Every payment method ties back to the customer profile, so a wallet payment still earns loyalty points and still appears in your daily sales report rather than sitting in a separate app your accountant has to reconcile later.