CustomerRetention

Yes. Qustomer is IRD-approved and integrates with the Central Billing Monitoring System (CBMS), so the invoices you issue are reported to the Inland Revenue Department as the Electronic Billing Procedure requires. You get compliant VAT and PAN bills out of the same screen you take orders on — there's no separate billing tool to reconcile at the end of the day.

Qustomer works with the wallets your customers already carry — eSewa, Khalti and Fonepay QR — alongside cash and card. Every payment is tied back to the customer profile, so a wallet payment still earns loyalty points and still shows up in your daily sales report. Online orders placed through Site Builder use the same payment methods.

Plans start at Rs 18,000 a year and are quoted in NPR, sized by how many people on your team need access rather than by which features you want — every plan includes the full platform. Site Builder is an optional Rs 10,000 a year on top. We charge a platform fee and never take a percentage of your sales.

Getting started is simple. Create your business profile, choose between stamp-based or point-based loyalty, configure your earning and redemption rules, and you're live. Customers can start collecting rewards immediately through the app or QR codes at your location.

Absolutely! Our unified ordering engine handles POS transactions, pickup orders, scheduled orders, and delivery — all sharing the same product catalog, pricing, and discount rules. No duplicate setup required. And with Site Builder you can publish your own storefront on a custom domain or a free yourstore.qustomer.shop address — orders placed there land in the very same stream.

Yes — with Site Builder, an add-on you can activate on any plan. Drag and drop sections to build a public storefront, use the yourstore.qustomer.shop subdomain or connect your own domain, and your products, prices, and loyalty programs sync automatically from the Qustomer business app. It's the same login you already use at qustomer.app — no separate CMS. Site Builder costs Rs 10,000 a year on top of whichever plan you're on — a fraction of the Rs 90,000-plus an agency build starts at in Nepal.

Qustomer supports multiple reward types: loyalty rewards from completed programs, promotional offers, vouchers, and gift cards. Rewards are automatically issued based on your rules and can be redeemed at checkout via QR code or through the app.

Yes! Users can belong to multiple organizations with different roles. Each location can have its own loyalty programs, products, and team members while sharing customer data and analytics across your entire operation.

You can create automation rules with triggers (purchase, signup, visit, reservation), conditions (amount, frequency, customer tier), and actions (issue reward, add points, send message). For example, automatically send a welcome offer to new signups or bonus points on a customer's birthday.

Yes, customers can discover businesses near them, view offers, track their loyalty progress, place orders, make reservations, and chat with businesses — all from the Qustomer app. Push notifications and WhatsApp integration keep them engaged.