Online Stores & E-commerce

Sell online without running two businesses

Most online businesses in Nepal start in Instagram and Facebook DMs. Qustomer gives you real orders, one catalog shared with your counter, and loyalty that recognises a customer whether they buy online or walk in.

  • Online shops
  • Social sellers
  • D2C brands
  • Click-and-collect retail
  • Home businesses
yourstore.qustomer.shop

Sourdough loaf

4.50

Cold brew

5.00

Cart · 2 items240 pts
IRD-approved billing
CBMS-integrated invoices that satisfy Nepal's e-billing rules.
eSewa, Khalti & Fonepay
Take the wallets your customers already carry, straight at the counter.
Priced in NPR
From Rs 18,000 a year — a platform fee, never a cut of your sales.
How Qustomer helps

Running an online business in Nepal, without a second system

Orders you can track instead of scrolling for, one catalog behind your website and your counter, delivery and pickup in the same queue, and loyalty that doesn't reset when someone shops online.

01

From DMs to real orders

Stop reconstructing orders from Instagram and Viber messages. Customers order from a page with your actual prices, and it lands in a queue you can work through.

  • Orders in one trackable queue
  • Your prices, not a screenshot
  • Customer details captured once
  • No more lost DM threads
02

One catalog, web and counter

Products, prices, photos, and availability live in the Qustomer app — update once and it's correct everywhere you sell.

  • Single source of truth for stock
  • Same pricing & discount rules
  • Show or hide items per channel
  • No re-entering inventory
03

Delivery, pickup & scheduled orders

Online orders join the same stream your team already watches, with the fulfilment method and timing attached.

  • Pickup, scheduled & delivery
  • Tickets on the POS and kitchen screen
  • Online payment at checkout
  • Online revenue in one dashboard
04

Loyalty that follows the customer

A shopper who earns points at your counter sees the same balance online — and the reverse. One profile, not two.

  • Shared points & stamp balances
  • Redeem at web checkout or POS
  • One purchase history per customer
  • Win-back offers across channels
Plus the full toolkit
  • Stamp & point loyalty
  • Tiered memberships
  • Gift cards
  • Vouchers & offers
  • WhatsApp campaigns
  • Push notifications
  • Online ordering
  • Site Builder
  • Custom domain storefront
  • Table & slot booking
  • KOT printing
  • QR check-in
  • Multi-location
  • Team roles
  • Customer chat
  • Sales & visit reports
Real-world moments

Online selling moments we built for

The order that arrives while the counter is busy, the customer who buys online and collects in person, and the regular you'd rather not lose to a marketplace.

The rush

Orders while the counter is busy

Web orders drop into the same queue as walk-ins, with pickup and delivery times already attached.

Handled automatically
The repeat

Rewards that follow shoppers online

Stamps and points earned in-store show up on your storefront and redeem at web checkout.

Handled automatically
The relationship

Regulars who never left

One customer profile whether they buy on your site or at your counter — every purchase still counts.

Handled automatically
FAQ

Selling online in Nepal — your questions

How do I start selling online in Nepal?

Most Nepali businesses start where their customers already are — Instagram, Facebook and Viber — and hit the same wall: orders live in DMs, prices get screenshotted out of date, and nobody knows what's actually in stock. The step that fixes it is a real catalog and a real order queue. If you also want your own website to sell from, Qustomer's e-commerce website builder in Nepal publishes one from the catalog you already keep.

Do I need a separate website to take online orders?

Not necessarily — the order queue, catalog and loyalty work regardless of where the order comes from. A website helps when you want customers browsing without messaging you first, and Site Builder can publish one on your own domain from the same catalog. But you can start with the ordering side and add the storefront later.

Will my online stock and counter stock stay in sync?

Yes. There is one catalog behind both. You update a price or hide an out-of-stock item once, and it's correct on your website, your QR menu and your counter — which is the single biggest source of friction when a business runs an online shop and a physical one as separate systems.

Can customers use their loyalty points online?

Yes. Points and stamp balances are shared across channels, so a customer who earned them at your counter can redeem at web checkout, and someone who buys online builds a balance they can use in person. It's one customer profile and one purchase history, not two.

How do customers pay for online orders?

Online checkout takes payment through eSewa, Khalti and Fonepay — the wallets most Nepali shoppers already use — and the sale is billed through the same IRD-approved, CBMS-integrated system as your counter sales.

Related use cases

Other businesses running on Qustomer